FAQs

How do I place an order on your website?
Placing an order with GOATJERSEY™ is simple. Browse through our collection of jerseys and select your favorites. Add the items to your cart and proceed to checkout. Follow the steps to provide your shipping details and payment information to finalize your purchase.

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What payment methods are available?
We offer secure payment options through Stripe and PayPal. These platforms allow you to pay using major credit or debit cards, or directly through your PayPal account for added convenience.

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Is my payment information secure?
Absolutely. Your payment security is our priority. All transactions are processed through trusted gateways like Stripe and PayPal, which use encryption to keep your data safe. Additionally, we do not store your credit card details on our servers.

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When will my order arrive?
Delivery times vary depending on your location and the shipping option you choose at checkout. Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can monitor its journey.

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Can I track my order?
Yes, you can track your order easily. Once your package is shipped, a tracking number will be sent to you via email. Use this number on our website or the carrier’s website to see the latest updates on your delivery.

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What is your return policy?
We offer a 30-day return window for most items. If you’re unhappy with your purchase, you can return the product within 30 days of delivery for a refund or exchange. For more details about eligibility and how to initiate a return, please refer to our Return Policy page.

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How do I start a return or exchange?
If you need to return or exchange an item, contact our customer support team within 30 days of receiving your order. Our team will provide instructions and assist you with the process.

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What if I receive a damaged or faulty item?
If your order arrives damaged or defective, please reach out to us immediately. Send an email to our support team with a description and photos of the issue, and we’ll resolve the problem by offering a replacement or refund.

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How can I contact your customer support team?
Our team is here to help! You can reach us by emailing support@goatjersey.com or through the contact form on our website. We’re happy to assist with any questions or concerns.

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Can I modify or cancel my order after placing it?
If you need to change or cancel your order, please contact us as quickly as possible. While we’ll do our best to accommodate your request, changes may not be possible once the order has been processed or shipped.

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If you have further questions, don’t hesitate to get in touch with us. Thank you for shopping with GOATJERSEY™!